cuci7 respects your privacy. This Policy explains what personal data we collect when you use our platform, how we use it, who we share it with, and what rights you hold over your information. Please read it carefully alongside our Terms & Conditions.
📅 Last Updated: 1 January 2026 | Effective Date: 1 January 2026These highlights summarise key points only. Please read the full Policy below for complete details.
We collect registration details, identity documents, payment information, device and browser data, and gameplay records — only what is necessary to provide our services and meet legal obligations.
Your data is used to operate your account, process MYR transactions, verify your identity (KYC), detect fraud, personalise your experience, and comply with our international operating obligations.
We share data only with payment processors (including Touch 'n Go, DuitNow, FPX partners), KYC verification providers, game software suppliers, and regulatory authorities where required by law. We never sell your data.
You have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations. You may also withdraw marketing consent at any time.
All data is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
We use essential session cookies, performance analytics cookies, and optional personalisation cookies. You can manage your cookie preferences at any time via your browser or account settings.
cuci7 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "Player", "User") who access or use the cuci7 platform available at https://cuci7.cam. This Privacy Policy ("Policy") sets out in full detail how cuci7 collects, uses, stores, discloses, transfers, and otherwise processes personal data in connection with the provision of our online casino, sports betting, and related gaming services.
This Policy is intended to be read alongside our Terms and Conditions and our Responsible Gambling Policy, both of which are published on the cuci7 Platform. By registering an account or continuing to use the cuci7 Platform, you confirm that you have read and understood this Policy and that you consent to the data practices described herein to the extent that consent is the applicable legal basis.
Data Controller: cuci7 acts as the data controller in respect of personal data collected through the Platform. Where we engage third-party service providers to process data on our behalf, those providers act as data processors under our instruction.
This Policy applies to all users of the cuci7 Platform regardless of their location. Players accessing cuci7 from Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout the country, are subject to the terms of this Policy in addition to any locally applicable data protection requirements.
The following terms carry the meanings set out below throughout this Privacy Policy:
When you register an account, use our services, or contact our support team, you provide us with personal data including but not limited to:
When you access and use the cuci7 Platform, we automatically collect certain technical and behavioural data, including:
We may receive personal data about you from third-party sources in connection with our operations, including: identity verification agencies used for KYC processing; fraud prevention and anti-money laundering screening services; payment processing partners; and, where permitted by law, publicly available sources used to verify the accuracy of information you have provided.
📋 Minimisation Principle: cuci7 collects only the personal data that is necessary for the stated purposes outlined in this Policy. We do not collect special category data except where strictly required for age verification or legal compliance purposes.
The table below sets out the primary purposes for which cuci7 processes your personal data:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, date of birth, address, contact number | Contractual necessity |
| Identity verification (KYC) | ID documents, proof of address, payment method proof | Legal obligation; contractual necessity |
| Processing deposits and withdrawals in MYR | Payment method details, transaction history | Contractual necessity |
| Fraud prevention and anti-money laundering (AML) | Transaction data, device data, IP address, identity data | Legal obligation; legitimate interests |
| Delivering gaming services and sports betting | Account data, gameplay records, bet history | Contractual necessity |
| Customer support | Communications, account data, transaction history | Contractual necessity; legitimate interests |
| Responsible gambling monitoring | Gaming behaviour, deposit/loss patterns, limit settings | Legal obligation; legitimate interests |
| Marketing and promotional communications | Email address, communication preferences | Consent |
| Platform analytics and improvement | Usage data, device data, cookies | Legitimate interests |
| Legal and regulatory compliance | All categories as required by applicable law | Legal obligation |
cuci7 processes your personal data only where a valid legal basis exists. The legal bases upon which we rely are as follows:
cuci7 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the circumstances described below:
We engage carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include: payment processors and e-wallet platforms (including those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian bank transfers); KYC and identity verification providers; fraud prevention and AML screening services; game content and software suppliers; cloud infrastructure and hosting providers; and customer support technology platforms.
We may disclose personal data to governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or in response to a legitimate formal request. cuci7 will, where permitted by law, notify affected users of such disclosures.
In the event that cuci7 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice prior to any such transfer and ensure that the acquiring entity commits to equivalent privacy standards.
⚠️ No Data Sales: cuci7 does not sell, license, or otherwise transfer your personal data to third parties for their independent marketing or commercial use under any circumstances.
As an international online gaming platform, cuci7 may transfer your personal data to third-party service providers and infrastructure partners located outside of Malaysia. Where such transfers occur, cuci7 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided under this Policy, including through the use of standard contractual clauses, data processing agreements, and selection of processors operating in jurisdictions with adequate data protection frameworks.
By using the cuci7 Platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Malaysia. cuci7 takes all reasonable steps to ensure such transfers comply with applicable data protection requirements.
cuci7 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your active account relationship with us and for such further periods as are required by applicable legal, regulatory, tax, or accounting obligations.
In general, the following retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with cuci7's internal data lifecycle management procedures.
Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by cuci7:
To exercise any of these rights, please contact cuci7 Customer Support via live chat or at the support email address listed on the Platform. We will respond to all verified requests within a reasonable timeframe and no later than thirty (30) days of receipt. We may request proof of identity before processing rights requests to prevent fraudulent or unauthorised access to personal data.
📧 Rights Requests: All data subject rights requests should be submitted via our 24/7 live chat support or by email to [email protected] (plain text — not a link). Please include your registered account email address and a description of your request.
cuci7 uses the following categories of cookies and similar tracking technologies on the Platform:
You can manage, restrict, or delete cookies at any time through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the cuci7 Platform. Instructions for managing cookies are available in the help documentation of your browser. Withdrawing cookie consent does not affect data already collected prior to withdrawal.
cuci7 implements robust technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, cuci7 will notify affected individuals without undue delay in accordance with applicable legal requirements.
Your Role in Security: You are responsible for maintaining the confidentiality of your cuci7 account credentials. Never share your password with anyone. cuci7 staff will never ask you for your password. If you suspect your account has been compromised, contact our support team immediately via live chat.
🔞 Age Restriction: The cuci7 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.
cuci7 employs age verification procedures at registration and as part of the KYC process to prevent underage individuals from accessing the Platform. Where cuci7 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by our legal obligations, and refund any real-money balances following completion of any required investigation.
If you have reason to believe that a minor has created an account on the cuci7 Platform, please contact our support team immediately.
With your consent, cuci7 may send you promotional communications including information about new games, sports betting markets, bonus offers, Deepavali Festival promotions, and other seasonal campaigns relevant to you as a Malaysian player. Marketing communications are sent by email to the address registered on your account.
You may withdraw your consent to receive marketing communications at any time by: updating your communication preferences within your Account settings; or by contacting our Customer Support team. Withdrawal of marketing consent will not affect your ability to use the cuci7 Platform or receive transactional communications essential to the operation of your account.
cuci7 does not share your contact details with third parties for the purpose of those third parties sending you marketing communications.
The cuci7 Platform may contain references to third-party services, including payment processors and game software providers. Where you interact with third-party services — for example, when completing a payment through a partner e-wallet platform — your data will be subject to the privacy policies of those third parties. cuci7 is not responsible for the privacy practices of third-party services and encourages you to review the applicable privacy policies of any third-party service you use in connection with the cuci7 Platform.
cuci7 reserves the right to amend this Privacy Policy at any time. Where material changes are made, we will provide reasonable advance notice to registered users via email or by displaying a prominent notice on the Platform. The revised Policy will display an updated "Last Updated" date at the top of this page.
Your continued use of the cuci7 Platform following the effective date of any changes to this Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the cuci7 Data Privacy team through any of the following channels:
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction or with the competent supervisory authority applicable to cuci7's international operating jurisdiction.
For queries relating to responsible gambling, self-exclusion, or account restriction, please refer to our dedicated Responsible Gambling Policy page. For general platform queries, visit our FAQ page.
Our support team is available around the clock to help with any privacy concerns or data rights requests. You can also review our full Terms & Conditions or return to the cuci7 homepage.
For players aged 21 and above only. cuci7 promotes responsible gambling. Please play within your means.